RETURNS & EXCHANGE POLICY

At Baqa Foods, we want you to be fully satisfied with your purchase. If there’s an issue with your order, we’ve outlined the terms for returns and exchanges below.

ELIGIBILITY FOR RETURN OR EXCHANGE

You may return an item if it doesn't match your order, provided you report the issue within 7 working days of receiving the product. This includes situations where the product is expired, delivered incorrectly, or is faulty/leaked.

Returns cannot be made based on a change of mind or opened products unless there is a taste-related issue with the item.

INITIATING A RETURN

To initiate a return or exchange, please contact our customer service team at +92-324-1234577 or info@baqafoods.com within 7 working days of receiving the item. Provide details of the issue, and our team will guide you through the process.

RETURN FEES

There are no fees charged for returning an item.

REFUNDS

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund request. If approved, the refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on the payment provider.

EXCHANGES

If you wish to exchange a product, please follow the return process and place a new order for the desired item.

SHIPPING A RETURN

Please follow our instructions for returning the product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item is returned safely.

CUSTOMER SUPPORT

Our customer service team is available to assist you with any questions or concerns regarding your return or exchange. Feel free to contact us, and we’ll be happy to help.