Returns & Exchange Policy

Eligibility for Return or Exchange

You may return an item if it's not received as per the order if the mistake is reported within 7 working days. This includes situations where the product is over expiry, delivered wrong, or is faulty/leaked.

Returns cannot be made on change of mind or opened products unless there is a taste issue with the item.

Initiating a Return

To initiate a return or exchange, please contact us at +92-3241234577 or info@baqafoods.com within 7 working days of receiving the item. Provide details of the issue, and our customer service team will assist you in the process.

Return Fees

There are no fees charged for returning an item.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Exchanges

If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Shipping a Return

Please follow our instructions on how to ship the return. We recommend using a trackable shipping service or purchasing shipping insurance.

Customer Support

Our customer service team is here to help you with any questions or concerns about your return or exchange. Please don’t hesitate to reach out.

 

Last Updated: August 22, 2023